Answers to most questions may be found below:
How can I contact you?
I would like more information about your addons before I decide to buy. Where can I get it?
I would like to try your addons before I decide to buy. Do you have tryout versions available?
Is my new addon a stand-alone software or do I also need to buy a flight simulation platform separately?
I have some ideas about improving your existing or future addons. Can I contact you?
ORDERING AND DOWNLOADING
How do I order?
I don't have a PayPal® account. Can I still buy your products using my credit card?
Can I order by phone, email or with a purchase order form?
What will the total cost of my order be, including taxes?
Will I get a download or will I get shipped a CD?
Can I get a refund if I want to return the software?
Can I re-download my addon if I lose the original file and activation key?
How long will it take before I get my addon?
I was not redirected to a download link and I did not receive my activation key by email after my order was processed by PayPal®. What should I do?
I have trouble downloading my addon. The file transfer keeps getting interrupted. What can I do?
I still have problems completing or downloading my order. How can I contact you?
What payment methods do you accept?
Do you accept cheques, bank drafts or money orders?
In which currency will my credit card or PayPal® account be charged?
I need technical support with my addon, how do I get help?
Are the manuals available in print form or PDF?
How do I install my new addon?
Your website asks for my product activation key. Where do I find it?
I've purchased my addon from one of your resellers. How do I get support?
How do I get product patches and updates?
SECURITY AND PRIVACY
Are transactions on your website secure?
Sometimes I get a message about cookies. What is a cookie anyway?